Receive and identify
Returned parcels are received and matched to the relevant order or agreed returns information.
✓Ecommerce returns handling
Turn returns into a better experience.
A clear, controlled returns process for customers and stock—from receipt and inspection to restock or reporting.
Save timeNo manual work
Reduce errorsAccurate fulfilment
Scale smoothlyBuilt for growth
Multi-channelOne fulfilment partner
Track & notifyCustomers kept updated
ConnectReceiveStorePickPackShipTrackGrowConnectReceiveStorePickPackShipTrackGrow
The complete process
Every detail considered.
Clear processes, real people and flexible support built around your brand.
Inspect product condition
Returned products can be checked against the condition criteria agreed with your brand.
✓Record the outcome
The return result is recorded so your team has a clear outcome rather than an unidentified parcel sitting in the warehouse.
✓Restock approved inventory
Items meeting the agreed condition rules can be returned to available inventory.
✓Quarantine exceptions
Products that do not meet restock rules can be separated for review or another agreed action.
✓Report return activity
Returns information can be included in the agreed reporting and client visibility process.
✓A returns process that protects stock and customers
Returns are part of the customer experience and need the same control as dispatch. We receive returned parcels, identify the order, inspect products against your agreed rules and record the outcome. Approved items can return to inventory while exceptions are quarantined or reported for a decision.
Who this service is for
Useful for ecommerce brands that want faster visibility, consistent inspection decisions, controlled restocking and fewer returned products sitting outside available inventory.
THE 3PLWOW STANDARDPeople-powered.
Tech-enabled.
Tech-enabled.
Real warehouse people, practical systems and a fulfilment process shaped around your brand.
FULFILMENT WITHOUT LIMITSWhy 3PLWOW
Serious fulfilment. A lot more personality.
We combine disciplined warehouse operations with responsive support, flexible services and technology that helps orders move.
- No hidden admin fees
- Dedicated account manager
- Flexible workflows
- 24/7 inventory access
- Returns service
- UK and international delivery
Straight answers
Questions about returns management.
What happens when a return arrives?
We identify it, inspect it using your agreed criteria and record whether it should be restocked, quarantined or handled another way.
Can returned products go back into stock?
Yes, when they meet the condition rules agreed with your brand.
Will we receive returns information?
Return outcomes can be recorded and made available through the agreed reporting process.