Receive and identify
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓Ecommerce returns handling
Turn returns into a better experience.
A clear, controlled returns process for customers and stock—from receipt and inspection to restock or reporting.
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The complete process
Every detail considered.
Clear processes, real people and flexible support built around your brand.
Inspect product condition
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓Record the outcome
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓Restock approved inventory
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓Quarantine exceptions
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓Report return activity
We agree the details during onboarding, document the process and keep it working as your order profile changes.
✓A returns process that protects stock and customers
Returns are part of the customer experience and need the same control as dispatch. We receive returned parcels, identify the order, inspect products against your agreed rules and record the outcome. Approved items can return to inventory while exceptions are quarantined or reported for a decision.
Who this service is for
Useful for ecommerce brands that want faster visibility, consistent inspection decisions, controlled restocking and fewer returned products sitting outside available inventory.
THE 3PLWOW STANDARDPeople-powered.
Tech-enabled.
Tech-enabled.
Real warehouse people, practical systems and a fulfilment process shaped around your brand.
FULFILMENT WITHOUT LIMITSWhy 3PLWOW
Serious fulfilment. A lot more personality.
We combine disciplined warehouse operations with responsive support, flexible services and technology that helps orders move.
- No hidden admin fees
- Dedicated account manager
- Flexible workflows
- 24/7 inventory access
- Returns service
- UK and international delivery
Straight answers
Questions about returns management.
What happens when a return arrives?
We identify it, inspect it using your agreed criteria and record whether it should be restocked, quarantined or handled another way.
Can returned products go back into stock?
Yes, when they meet the condition rules agreed with your brand.
Will we receive returns information?
Return outcomes can be recorded and made available through the agreed reporting process.