Give returns a clear route
Returned parcels enter a defined warehouse process rather than being handled ad hoc.
Create a defined returns process so incoming items can be received, identified and handled according to agreed rules instead of becoming a pile of unresolved parcels.
Good fulfilment is a connected process. We focus on clear workflows, useful visibility and people who understand the operation behind your orders.
Returned parcels enter a defined warehouse process rather than being handled ad hoc.
Set practical handling rules for different return outcomes so your team and fulfilment partner know what action to take.
Returns are part of the customer journey and should sit alongside the wider order fulfilment process.
Returns are part of ecommerce fulfilment, not an entirely separate problem. Without an agreed process, returned parcels can quickly become difficult to identify, assess and route. A defined returns workflow gives warehouse teams clear instructions for what should happen when products come back.
3PLWOW can receive and process returns according to the handling rules agreed with the client. Keeping returns within the wider fulfilment operation also makes it easier to connect the physical parcel with the stock and order processes surrounding it.
Your fulfilment setup can bring together the operational steps needed to receive stock, process orders and support customers after dispatch.
We start with your products, order volumes, SKUs, channels, packaging and destinations.
The warehouse workflow is agreed around the practical requirements of your operation.
Orders and fulfilment information are brought into a clear day-to-day process.
As volumes, channels or products change, the fulfilment process can change with them.
It is the process used to receive, identify and handle products returned by customers according to agreed business rules.
Yes. Returns handling can be included within a 3PL fulfilment service, with the specific inspection and disposition rules agreed with the client.
It can give returns a consistent warehouse process and reduce the amount of physical returns administration handled by the ecommerce brand itself.