Fast-moving brands live and die by order fulfilment. Accuracy and speed decide margin and customer reviews. Pick and pack sits at the centre of that promise, which is why choosing from the top 20 pick and pack services in the UK matters.

The UK’s 20 standout pick and pack partners for growth-focused brands

This guide brings together a ranked snapshot of companies across scale, sector focus, technology and service style. Each one can support direct-to-consumer operations, with many also covering wholesale, marketplace and retail channels.

How this shortlist was built

Selection drew on five practical lenses:

• Order accuracy and cut-off performance backed by published SLAs or case studies
• Technology that reduces manual touch points, including integrations and scanning
• Proven capability with returns, value added services and peak trading
• Coverage across the UK for fast final mile and resilience
• Clear commercial fit for different order volumes and complexity

A reminder before we dive into profiles. The right choice depends on product, seasonality, SKU count, regulatory constraints, and service expectations. A fashion label with personalisation needs a different setup to a supplements brand with strict batch tracking.

Quick comparison

Rank	Provider	Core strength	Ideal fit	UK footprint snapshot
1	James and James Fulfilment	Strong WMS and analytics	Fast-scaling DTC brands	Midlands hub
2	Huboo	Friendly pricing for startups and SMEs	Early-stage to mid-market	Multi-site UK
3	fulfilmentcrowd	Networked sites with flexible capacity	Multichannel sellers	UK network
4	3PLWOW LTD	Agile service with eCommerce focus	Small to mid-market growth	UK facility
5	Selazar	Tech-first with rapid onboarding	Subscription and DTC	UK plus Ireland
6	Zendbox	Premium eCommerce experience	Brands seeking high service levels	UK sites
7	ILG	Fashion, beauty and premium packaging	Brands needing value added services	South East focus
8	Walker Logistics	Family-run, custom solutions	Multichannel and B2B mixes	Berkshire base
9	Torque Logistics	Apparel and home with retail routing	Established brands and wholesalers	North and Midlands
10	Wincanton	Enterprise scale and complex operations	High-volume retailers	Nationwide network
11	DHL Supply Chain	Global reach and automation options	Enterprise eCommerce	Nationwide
12	GXO Logistics	Robotics and advanced process design	High complexity at scale	Nationwide
13	The Storage Place	Efficient eCommerce pick and pack	Value-driven DTC	North East
14	White Label Fulfilment	Straightforward pricing and Shopify links	SMEs seeking simplicity	Midlands
15	Core Fulfilment	Reliable SLA focus	Steady multichannel volumes	North West
16	Pack-it Group	Flexible kitting and co-packing	Brands with promotions and bundles	Wales and West
17	Ogden Fulfilment	Responsive SME service	Early growth and regional brands	Yorkshire
18	ShipBob UK	International network for cross-border	DTC with global plans	Multiple UK sites
19	byrd UK	Pan-European network with local partners	Cross-border sellers	UK site network
20	Minatus UK Fulfilment	Amazon FBM and FBA prep friendly	Marketplace-focused sellers	South and Midlands

The top 20, with at-a-glance profiles

1. James and James Fulfilment

A technology stack built in-house sits at the core. Brands get clear dashboards for inventory, orders and service levels. Picking relies on barcode scanning and smart locations to trim error rates.

This provider fits fast-growth DTC and e-commerce where data drives fulfilment decisions. Merchants with seasonal spikes benefit from transparent reports for planning and stock balancing.

2. Huboo

A human touch blends with software. The hub model assigns a team to each client, which suits smaller brands that value continuity. Integrations cover common carts and marketplaces with quick setup.

Pricing tends to work well for startups and SMEs. Once order counts rise, brands can move between hubs and maintain continuity.

3. fulfilmentcrowd

A networked approach gives capacity where it is needed. The platform routes orders and handles returns with standard processes across sites. That helps multichannel sellers keep a single source of truth.

Brands with retail, marketplace and web orders under one roof find this approach tidy. Simple pricing tiers make forecasting easier.

4. 3PLWOW LTD

A nimble operation with an eCommerce focus, including e-commerce logistics, offering tailored solutions for various business needs. Teams are hands-on with onboarding, SOP setup and packaging choices. Pick accuracy, careful packing and responsive account management stand out.

Growth-minded SMEs appreciate the balance of cost and service. Support for Amazon prep, marketplace fulfilment and direct web orders keeps channels aligned without heavy overhead.

5. Selazar

A software-first offering with straightforward integrations. Onboarding moves quickly, and the portal keeps stock and returns visible in real time. Same-day dispatch cut-offs are clear and predictable.

Subscription and replenishment models work well here, given consistent packing rules and stock rotation. Customer support is responsive and crisp.

6. Zendbox

A premium fit for brands that care about unboxing and service metrics. The platform provides live KPIs, with strong returns handling and eco-friendly packaging options.

If your store thrives on repeat purchase and high review scores, this provider keeps the post-purchase experience tight. Good for cosmetics, electronics accessories and lifestyle goods.

7. ILG

Specialist strength in fashion and beauty, including careful packing, QC and presentation. Value added services cover embroidery, personalisation and retail compliance.

Brands with complex kits or press packs benefit from the team’s attention to detail. South East locations pair nicely with carriers for next-day delivery in dense regions.

8. Walker Logistics

A family-owned operator that tailors processes around brand needs. The team handles B2B routing guides along with DTC orders, which suits hybrid sales models.

Packing flexibility and careful stock control help with premium products. Brands with trade shows or special drops can arrange short runs without friction.

9. Torque Logistics

A long-standing name in apparel and home. Retail compliance and multichannel routing are strong, with EDI support and seasoned project management.

Scale and reliability make Torque a safe choice for established companies and brands. Expect a thorough approach to onboarding and robust peak planning.

10. Wincanton

Enterprise capability with solutions that cover automation, bonded stock, value added services and nationwide distribution. Strong for complex networks and high SKU counts.

Retailers and high-volume DTC brands with multiple e-commerce channels get process design, fulfilment, and continuous improvement baked in. Procurement teams will appreciate the depth of safety and governance.

11. DHL Supply Chain

Global reach with local execution. Sites support automation, advanced WMS and carrier optimisation. Resilience during peak and disruption is a clear advantage.

Best suited to large programmes where continuity and network scale outweigh boutique flexibility. Detailed KPIs and governance frameworks are standard.

12. GXO Logistics

A leader in robotics, goods-to-person systems, order fulfilment, and micro-fulfilment. Process design focuses on speed and accuracy with high order density.

Brands with complex order profiles and rapid growth plans benefit from this toolkit. The trade-off is a more involved sales cycle and project setup.

13. The Storage Place

An eCommerce-focused operation with sharp SLAs and a no-fuss approach in e-commerce logistics. Integrations cover popular platforms, and pricing is clear.

Value-driven DTC brands looking for reliable next-day shipping find a good match here. The team handles promos and flash sales with solid communication.

14. White Label Fulfilment

Simple pricing and quick setup make this provider attractive for SMEs. The dashboard is easy to use, and support is close to the floor.

If you want Shopify up and running with minimal fuss, this option keeps things tidy. Good for health and beauty, home and gift, and accessories.

15. Core Fulfilment

A steady operator that focuses on SLA delivery and consistent performance. Processes are lean, and the team communicates clearly during peak.

Multichannel brands with predictable volumes can settle in comfortably. Expect clean integrations and disciplined stock control.

16. Pack-it Group

Experience with kitting, co-packing and subscription assemblies. That mix suits brands with frequent bundles and seasonal campaigns.

The team can take on complex value added services without compromising dispatch times. Regional footprint serves Wales and the West strongly.

17. Ogden Fulfilment

Known for responsive service and a practical approach. Onboarding is collaborative, and packaging choices are flexible.

Ideal for early growth brands that want attention from a team that listens. A good stepping stone before moving into a multi-site network.

18. ShipBob UK

A modern platform with international nodes and standardised processes. Real-time visibility across countries helps with cross-border growth.

DTC brands planning EU and US expansion can use one dashboard to find comprehensive solutions and keep service consistent. Integrations cover major carts and subscriptions.

19. byrd UK

A European network stitched together by a single platform. Local UK fulfilment pairs with EU sites for fast cross-border delivery.

Sellers that need low-friction entry into multiple countries find value here. Clear pricing and simple onboarding processes support quick starts.

20. Minatus UK Fulfilment

Strong ties to Amazon workflows, including FBA prep and FBM. Also covers DTC with simple integrations and clear packaging options.

Marketplace-first sellers that want a single partner for both Amazon and web orders can streamline operations with minimal complexity.

Which partner fits different growth stages

• Launch to product-market fit
  • Huboo
  • Ogden Fulfilment
  • White Label Fulfilment
• Scaling to 1,000 to 10,000 orders per month
  • 3PLWOW LTD
  • fulfilmentcrowd
  • Zendbox
  • Core Fulfilment
• Enterprise scale and complex networks
  • Wincanton
  • DHL Supply Chain
  • GXO Logistics
• Fashion and beauty focus
  • ILG
  • Torque Logistics
  • Walker Logistics

Practical selection criteria you can use this week

• Service level commitments
  • Pick accuracy target, cut-off times, same-day dispatch hit rate
  • Peak plans, including labour, overflow space and carrier capacity
• Technology
  • Real-time stock, ASN handling, batch tracking and FEFO where needed
  • Native integrations for your stack, including subscriptions and WMS to ERP links
• Operations detail
  • Packaging menu, sustainable options and DIM weight control
  • Returns processing speed and grading rules
• Data and billing
  • Clear rate cards, surcharge rules and monthly variance reporting
  • Access to API or data exports for your BI tools
• People
  • Named account manager and backup
  • Escalation path and response times

A sample RFP outline for pick and pack

Use this checklist to get apples-to-apples proposals:

• Profile
  • SKUs live, average order lines, weight and dimensions
  • Seasonality, promotion calendar, expected peak
• Operations
  • Packaging requirements, inserts, kitting, personalisation
  • Returns flow and grading rules
• Compliance
  • Retail routing guides, barcoding, EDI needs
  • Any regulated handling or storage requirements
• Technology
  • Sales channels, current integrations, desired data exports
  • Stock accuracy targets and cycle counting approach
• Service and pricing
  • SLA targets with credits for miss
  • Rate card with examples across low, medium and high order scenarios

Signals that outsourcing is overdue

• Staff time vanishes into packing during promos or end of month
• Order accuracy dips below 99.5 percent and support tickets pile up
• Inventory truth lives in spreadsheets rather than a system
• Storage starts to crowd offices or retail space
• International orders create customs and returns headaches

Red flags during provider conversations

• Vague answers on error rates or dispatch cut-offs
• Hidden fees around packaging or carrier surcharges
• Limited references in your sector or order profile
• No clear peak plan or single point of contact
• Poor visibility during trial orders

Ways to keep control after go-live

• Weekly check-in with a shared scorecard
• Cycle counts on a defined schedule with variance reporting
• Quarterly carrier review to keep transit times and costs sharp
• Test orders placed by your team to monitor packaging and inserts
• Data hooks into your BI to catch trends before they bite

Small details that lift performance

• Standardise carton sizes to manage volumetric weight
• Print clear SOPs for kitting and promos with photos
• Use lot and expiry tracking where product risk warrants it
• Keep a rolling 8-week forecast to match labour and stock
• Align returns reasons with product improvement feedback

Regional considerations inside the UK

• South East
  • Dense delivery routes and late cut-offs. Best for next-day promise.
• Midlands
  • Central trunking position for nationwide coverage.
• North
  • Competitive warehousing costs and good access to Scottish routes.
• Wales and South West
  • Strong for value added services and regional carriers.

Packaging strategy that saves pounds and complaints

• Match packaging to product fragility and DIM weight
• Use right-size packing where possible to cut air and damage
• Add simple branded touches that do not slow the line
• Keep spare packaging SKUs minimal to avoid stockouts
• Review damage reasons every month and adjust materials

Getting ready for peak with your chosen partner

• Agree freeze dates for tech and promotions
• Pre-book carrier capacity with uplift targets
• Train temporary staff on your top 20 SKUs and exception rules
• Build a daily peak scorecard shared by both teams
• Stock buffer of high-risk items to cover carrier delays

Final notes on using this list

You now have a broad view across service styles and scales. The next step is a shortlist that mirrors your priorities. Two or three pilot orders with different providers will teach more than a long slide deck.

One last tip. Ask to stand on the floor for an hour during live operations. The rhythm of a site tells you more than any brochure.