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Royal Mail Claim

We’re sorry you’ve had a problem with your mail. if your mail is lost, damaged, delayed or arrived with some of the contents missing

You may be eligible for compensation.

Claim for items sent in the UK

Download and complete the UK Claims Form (xls) and send it back to admin (@) or straight to

Claim for items sent to other countries

Download and complete the International Claims Form (xls) and send it back to admin(@) or straight to

What you’ll need to complete to make a claim:

  • Full details of the sender and recipient
  • Service used (e.g. 1st Class, 2nd Class, Special Delivery Guaranteed)
  • Date and location of posting
  • Proof of posting and (where relevant) proof of value/cost price – these should be uploaded with your claim


Since "you" as our client know the value of your package, we need you to fill in the appropriate form and email it back to us ASAP and we will send details to "Royal mail" to help with your claim.


Please fill this for and we'll get back to you as soon as possible!