As a small or medium-sized business, you always want the best for your company and your customers. This becomes especially crucial when you’re operating as an e-commerce business with a dire need for the top-notch supply chain management.
A significant factor in running an e-commerce store is its order fulfilment operations. This refers to the process of storing, packaging, preparing, labelling, shipping, and delivering products from your company to the customer within a designated deadline.
Businesses with limited resources often rely on outsourced order fulfilment companies for their pick-and-pack services to ensure seamless logistical operations. However, choosing the right services is critical to ensure you’re always meeting customer expectations. Here are three factors to consider when trying to find the best pick and pack services in the UK.
Evaluate the Company’s Experience
Like any outsourced service, the first thing to consider when trying to find a reliable order fulfilment partner is their experience. The more experience they have, the better equipped they’ll be to handle a higher influx of your customer orders without any errors or mishandling.
Therefore, make sure the company you’re choosing has at least five years of third-party logistics experience in assisting businesses with their pick-and-pack services. Furthermore, consider asking about their past experience of working with businesses in the same industry as yours. You can always request references to double-check the quality of their services when determining whether they’re the right fit for you.
Inquire About their Specialisation
Order fulfilment is a comprehensive process, consisting of multiple steps for maximum quality assurance. While some outsourced companies specialise in custom packaging, many others are known for their affordable and fast shipping operations.
It’s always good to ask about the company’s specialisation. Ideally, they should be exceptional at every step of the order fulfilment process. However, learning about their strengths will allow you to decide whether their services are in line with your long and short-term business goals.
Don’t Forget to Ask About Hidden Charges
Lastly, a common mistake many people make when outsourcing order fulfilment services is not asking about hidden charges or requesting their pricing. The ultimate goal of outsourcing pick and pack services is to save your business’s logistical costs.
Therefore, remember to ask if there are any hidden charges involved in the quote they’ve sent you. It’s always a good idea to work with logistics partners who require a one-time fee with no hidden charges or price fluctuations. Additionally, their prices should always depend on the number of your customer orders and the nature of your business.
You can now get started by requesting pick and pack services from us at 3PLWOW. We’re one of the best order fulfilment companies in the UK, helping you thrive as an e-commerce business with our affordable, high-quality, and exceptionally efficient third-party logistics, regardless of the scale and nature of your business.