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FREQUENTLY ASKED

Questions people asked

We published a good selection of the most asked questions below

How long does it take to setup my account?

It does not take long to setup your account, its fairly simple.

We agree to the terms (Prices and so on), you send your stock, we inventory it and place it in to our stock rooms, you start sending the orders.

What is order processing?

Order processing is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.

Operations or facilities are commonly called "distribution centers" or "fulfilment houses"

What is the fulfilment in eCommerce?

The process of receiving, packaging and shipping orders for goods.

While any company selling products directly to consumers through the mail must deal with fulfillment, this term is most often associated with e-commerce.

Can you wrap gifts before they are sent to my customer?

Yes we can wrap any gifts you like, in its own special box with special/specific packaging to give your customers a wonderful experience once they receive your order.

You can supply your own gift wrapping and we can use that with instructions from you.

What happens if my order is not received by my customer?

A claim can be made to the courier service to get the cost of the postage and goods refunded.

Its a fairly simple process.

Are my goods insured in your warehouse?

You are responsible for your own insurance, since you need to make sure everything is covered and you will not lose cash or put your own business in jeopardy.

Insurance does not cost to much and we will help you to get the right one.

Can you connect to my shopping cart?

Yes we can connect to ebay, amazon, woocommerce and many other shopping carts via API, its a simple process and only takes seconds.

What shipping companies do you use?

We work with most of the major carriers including Royal Mail, DHL, DPD, Yodel, myHermes, UPS and many others.

Do you charge for storage?

We dont charge for the first pallet (Stack of goods about 1.8m high x 1.2m x 1.2m) thats a lot - we may never charge for storage as long as you are forever turning round your stock and there are sufficient monthly orders. Otherwise about £8.00 per month.

Can you deal with my customer returns?

Yes, we can receive the returns, notify you and let you tell us what to do with them.

Do you have a minimum order quantity?

No, we are here to help you from the start and understand how difficult it can be to build your monthly orders.

Do you have any monthly fees?

No, we would not dream of charging you any extras, our service is "Pay as you go"

When do we have to pay for your service??

Invoices are issued at the end of the month (Last service/working day) and you normally have 10 days until payment.

Do you charge VAT?

Yes, we are a vat registered company.

Do you treat companies only as a number?

No! We will treat you as a valued client/business partner and have a personal relationship with you and work together to build your business.

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